<h4 class="elementor-heading-title elementor-size-default">Ticket Office Hours</h4>
<p>The ticket office will be open at<span>&nbsp;</span><strong>3pm on weekday events and three (3) hours prior to event time for weekends.</strong><span>&nbsp;</span>For any further questions or ticket inquiries, please reach out to<span>&nbsp;</span><a href="mailto:feedback@suns.com">feedback@suns.com</a><span>&nbsp;</span>or call the Mortgage Matchup Center ticket office at<span>&nbsp;</span><a href="tel:602-379-7800">(602) 379-7800</a>.</p>
<p><strong></strong>To ensure a smooth transition, we will have signage displayed around the outer building which will include a QR code for fans to scan on their mobile device.&nbsp; Once scanned, the QR code will direct you to our ticketing events to complete your ticketing purchase digitally.</p>
<h4 class="elementor-heading-title elementor-size-default">Ticket Office Information</h4>
<p>The Mortgage Matchup Center Ticket Office is located in the Pavilion on the Northwest side of the facility at 201 East Jefferson, Phoenix, AZ 85004 (corner of 1st Street &amp; Jefferson).</p>
<p>Ticket Office Phone Number<br><a href="tel:602-379-7800">(602) 379-7800</a></p>
<p><strong>Ticket Office Phone Hours:<br></strong>*Please note that the physical ticket office will be closed during normal business hours.<br>Monday-Friday<span>&nbsp;</span><strong>(non-event days)</strong><span>&nbsp;</span>10am-5pm<br>Monday-Friday<span>&nbsp;</span><strong>(event days)</strong><span>&nbsp;</span>10am-start of event/halftime,<br>Weekend event days 3 hours prior to event</p>
<h4 class="elementor-heading-title elementor-size-default">Refund Policy</h4>
<p>All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets.</p>
<p>Tickets therefore cannot be replaced if they are lost, stolen, or damaged. If a refund is issued, it will be processed to the original method of payment used at time of purchase. If a refund is approved, we cannot issue a refund to a different credit or debit card.</p>

Ticket Office Information

Food & Beverage

<p style="text-align: left;">Mortgage Matchup Center is committed to providing every guest with a comfortable and enjoyable experience.<em></em></p>
<h5><span style="text-decoration: underline;">GETTING TO MORTGAGE MATCHUP CENTER</span></h5>
<p>Mortgage Matchup Center is located in downtown Phoenix at 201 East Jefferson Street. The light rail offers accessible and affordable transportation options for any guest.</p>
<p>Bus Stops and Light Rail Stations are all on accessible routes to and from Mortgage Matchup Center.</p>
<h5>DROP-OFF LOT</h5>
<ul>
<li style="font-weight: bold; font-style: italic;"><em><strong>Vehicles cannot be parked or left unattended in drop-off zones.</strong></em></li>
<li><o:p></o:p>Drop-off for a game or event taking place at Mortgage Matchup Center is on 3rd St. just south of Jefferson at the green curb.</li>
<li>Drop-off for will-call and ticket office is on 1st St. just north of Madison.<o:p></o:p></li>
</ul>
<h5>ACCESSIBLE PARKING</h5>
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<ul>
<li>Mortgage Matchup Center Garage
<ul>
<li>Entrance is at 1st St. and Madison.<o:p></o:p></li>
<li>Accessible parking spaces available on all floors and is first-come, first-served.<o:p></o:p></li>
<li>Parking passes are sold as general parking and does not reserve accessible spaces.<o:p></o:p></li>
</ul>
</li>
<li>Jefferson Garage<o:p></o:p>
<ul>
<li>Entrance is from the south on Jackson St.<o:p></o:p></li>
<li>Accessible parking spaces are located on floors 1-5 near elevators, available&nbsp; as first-come, first-served.</li>
<li><o:p></o:p>Parking passes are sold as general parking and does not reserve accessible spaces.<o:p></o:p></li>
</ul>
</li>
</ul>
</div>
</div>
<p>You can explore parking options and pre-purchase parking passes based on the event location below:</p>
<ul>
<li><a href="https://www.parkwhiz.com/chase-field-parking/jefferson-st-garage/">For events at Chase Field</a></li>
<li><a href="https://www.parkwhiz.com/us-airways-center-parking/jefferson-st-garage/">For events at Mortgage Matchup Center&nbsp;</a></li>
</ul>
<p>Keep in mind that the parking passes sold are for general parking and not specifically accessible parking. Again, this means that early arrival is always recommended.</p>
<p>If you have a parking placard or plate that allows you to use an accessible parking space and you do not need an access aisle for a wheelchair, scooter or walker, please consider using a standard space that is close to the entrances or elevators. Though all of our parking garages have more than the number of accessible spaces required by the ADA, the demand for these routinely exceeds the number available. This helps those who really need an access aisle to transfer from their vehicle to a mobility device.</p>
<h5><span style="text-decoration: underline;">ACCESSIBILITY AT Mortgage Matchup Center</span></h5>
<p class="ewa-rteLine">Mortgage Matchup Center is committed to providing every guest with a comfortable and enjoyable experience. Throughout our facility, efforts have and continue to be made to ensure this is true for our guests with disabilities as well.</p>
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<h5>SERVICE ANIMALS</h5>
<ul>
<li>Service animals are welcome at all Mortgage Matchup Center events.</li>
<li><span data-ogsc="black" data-ogsb="yellow">Service animals are defined as a dog, or sometimes a miniature horse, that has been trained or is in training to perform a task(s) relating to a disability.</span></li>
<li><span data-ogsc="black" data-ogsb="yellow">Emotional support, therapy, comfort, or companion animals are not protected under the ADA and are not permitted at Mortgage Matchup Center.</span></li>
</ul>
<h5>SENSORY INCLUSION</h5>
<ul>
<li class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in;">&middot;&nbsp;&nbsp;&nbsp; Mortgage Matchup Center is a proud partner of Kulture City and is a certified sensory-inclusive venue.</li>
<li><o:p></o:p>The arena sensory room is located in the Guest Services Office in the Pavilion, just inside our main north entrance.</li>
<li><o:p></o:p>Sensory bags are available to checkout from the Guest Services Office for use during events and include ear protection, fidget toys, emotional cue cards, and weighted lap pads.&nbsp;<o:p></o:p></li>
</ul>
<h5>COMMUNICATION ACCESS</h5>
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<p><span data-ogsc="black"><b>OneCourt Haptic Feedback Devices</b></span></p>
</div>
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<ul>
<li><span data-ogsc="black">The Phoenix Suns are proud to partner with Ticketmaster to provide OneCourt haptic feedback devices. These devices enable guests who are blind or low vision to feel what is happening in the game in real-time through a tactile experience that delivers vibrations to the user&rsquo;s fingertips where the play is on the court. The devices will come with headphones to access an audio feed that supplements the vibrations. These devices are available to check-out on a first-come first-served basis from the guest services office or you can fill out this&nbsp;</span><span data-ogsc="rgb(70, 120, 134)"><u><a href="https://submitmyrequest.com/OneCourtPhoenixSuns" rel="noreferrer noopener" data-ogsc="rgb(70, 120, 134)" title="https://submitmyrequest.com/OneCourtPhoenixSuns" data-outlook-id="87f54062-4edb-4a02-8b2f-4a600b8f55ca">OneCourt Request Form</a></u></span><span data-ogsc="black">.</span></li>
</ul>
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<p><strong>Assistive Listening Devices (ALDs)</strong><o:p></o:p></p>
<ul>
<li>Guests can check-out ALDs from the Guest Services Office at all Mortgage Matchup Center games and events&nbsp;<o:p></o:p></li>
<li>ALDs at Suns and Mercury games transmit the local radio broadcast&nbsp;<o:p></o:p></li>
<li>ALDs at concerts and events will transmit the event sound&nbsp;<o:p></o:p></li>
</ul>
<p><strong>ASL Interpreting</strong> <o:p></o:p></p>
<ul>
<li>Sign Language Interpreting is available upon request by submitting the request form located below<o:p></o:p></li>
<li>Please submit a request for ASL Interpreting at least two weeks prior to your event<o:p></o:p></li>
<li>Seating locations will be based on availability and show set up<o:p></o:p></li>
</ul>
<p><strong>Captioning</strong><o:p></o:p></p>
<ul>
<li>Captioning is provided for all Suns and Mercury games. All other events upon request by submitting the request form below<o:p></o:p></li>
<li>Captions are shown in all four corners of the arena on the display ribbon, or they can be streamed to your device via the Suns &amp; Mercury mobile app or by accessing this URL:&nbsp;<a href="https://www.nba.com/suns/cc">https://www.nba.com/suns/cc</a> <o:p></o:p></li>
</ul>
<p><strong>Audio Descriptions</strong></p>
<ul>
<li><o:p></o:p>A live audio description of an event is available upon request by emailing <a href="mailto:accessibility@suns.com">accessibility@suns.com</a>&nbsp;<span style="mso-spacerun: yes;"> </span><o:p></o:p></li>
</ul>
<h5>MOBILITY ACCESS</h5>
<p><strong>Seating</strong><o:p></o:p></p>
<ul>
<li>Wheelchair accessible seating is offered at all price points on a first-come first-served basis. To purchase accessible seats, please call (602)379-7800<o:p></o:p></li>
<li>If you prefer, we can store your mobility device in the Guest Services Office and provide a wheelchair escort to/from your seat<o:p></o:p></li>
<li>If you prefer to keep your device with you, it cannot be left on the concourse or in a circulation route<o:p></o:p></li>
<li>If you have difficulty navigating stairs but do not need a wheelchair accessible location, row 20 in the 100 level and row 2 in the 200 level do not require taking stairs<o:p></o:p></li>
</ul>
<p><strong>Wheelchair Escorts</strong><o:p></o:p></p>
<ul>
<li>For guests that have difficulty walking distances, a wheelchair escort can be requested from any entrance, or from the guest services office in the main north pavilion.&nbsp;<o:p></o:p></li>
<li>Escorts are available to take guests to and from their seats at the end of an event.<o:p></o:p></li>
<li>Wheelchairs cannot be rented, borrowed, or operated by anyone other than a Mortgage Matchup Center team member.<o:p></o:p></li>
</ul>
<p><strong>Restrooms</strong><o:p></o:p></p>
<ul>
<li>All restrooms on all levels are accessible<o:p></o:p></li>
<li>There are gender neutral/family restrooms available on all levels<o:p></o:p></li>
<li>The pavilion family restroom is equipped with an adult-sized changing station<o:p></o:p></li>
<li>All courtside suites have a family restroom<o:p></o:p></li>
<li>Main Concourse locations: 105, 111, 117<o:p></o:p></li>
<li>A-Suites: In the Jim Beam Barrel Bar and near suite A14<o:p></o:p></li>
<li>B-Suites: In the Hideaway Bar and near suite B14</li>
<li><o:p></o:p>Upper Concourse locations: 210, 211, 222<o:p></o:p></li>
</ul>
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<p class="MsoNormal" style="mso-pagination: widow-orphan lines-together; page-break-after: avoid;">If you have any additional questions, or if the information you&rsquo;re seeking was not listed here, please email&nbsp;<a href="mailto:accessibility@suns.com">accessibility@suns.com</a> or call (602)379-7800.<o:p></o:p></p>
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